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Kindred Case Study

CMC CommunicationsKindred Case Study

An interview with Ross Garavand, Finance Director.

Can you tell us a little about your business?

Kindred Agency is based between the Houses of Parliament and Tate Britain, where our 70 advertising, PR, social and digital specialists work together for a range of public and private sector clients.

What issues did you have?

Kindred had previously been part of a large plc group. After a management buy-out we could no longer access group purchasing deals – and as a new company we had no credit history, so we needed a technology partner who could get us up and running quickly.

Why did you choose CMC?

One of my colleagues had used CMC previously and had been very impressed, so we decided toinvite them to quote. We explained what was needed and within three weeks the arrangements were agreed and finalised.

What did they do for you?

In November 2010 they provided mobile handsets and call plans for us – and later helped make a phenomenally smooth transition from O2 to Vodafone. As a result of successfully managing our mobile phone support contract CMC won an IT contract to provide outsourced support for our in-house IT team, including providing on site support to cover holidays and sickness. With remote assistance always available, along with training and development for our in-house team, CMC have provided a bespoke, highly flexible approach.

What are they like to work with?

From the outset we have always been impressed by the speed of service. Getting the initial contract agreed in just three weeks was just what we needed – but long term they always want to do what’s right for the business, which is just so reassuring. The CMC team are very personable, from their key Directors to the in-house IT holiday cover. I know the team here really appreciate this on-site presence and we have never experienced any gaps in service. Overall, at every touch point, the service we receive from CMC more than justifies the cost.