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5 reasons why small businesses can benefit from a VOIP system from CMC IT

CMC CommunicationsUncategorised 5 reasons why small businesses can benefit from a VOIP system from CMC IT

5 reasons why small businesses can benefit from a VOIP system from CMC IT

Many business owners think that they need lots of employees to benefit from an intelligent phone system, however CMC have recently installed several VOIP systems for small businesses, and we want to educate other businesses in Milton Keynes that we can enhance the way you run your business through our effective phone system.

A VOIP system stands for Voice over Internet Protocol. A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet (VoIP) technology to send and receive phone calls over the internet network. … They also have additional performance requirements because phone calls are placed over the internet instead of the legacy public switched telephone network (PSTN).

A VOIP system can benefit your business by offering the following advantages:

1.Multi – Functionality

There’s more to VoIP than making and receiving calls. Modern VoIP systems incorporate other communication services like instant messaging, presence information, teleconferencing, video conferencing, receiving voicemail via email.

VoIP’s multi-features like video conferencing allow you to keep in touch with employees, clients and/or suppliers irrespective of where you or they are in the world. 

With VoIP, voicemails can be forwarded to your email. Through this system, you’ll receive your messages in one place – your email. This also allows you to archive or forward messages.

2.Automated Assistance

With VoIP, it gives you so much more flexibility, calling after office hours, Holiday opening hours, regular opening hours and other important announcements can be programmed at any time, providing your customers optimal service at all hours of the day and night.

3.Increased Productivity

VoIP increases productivity by eliminating “phone tag” – a phenomenon that occurs when two people are trying to call each other by telephone but neither is able to get hold of the other. Phone tag only leads to increased customer frustration, reduced sales and inhibits small businesses the capacity to grow.

With VoIP, phone numbers can be programmed to ring on multiple devices before proceeding to voicemail. This reduces the likelihood of employees and customers experiencing phone tag.

4.Call Recording Service

With VoIP, calls can be recorded, allowing you and your colleagues to play back important calls, ensuring that important messages aren’t missed. With this modern phone system, you can also review call logs to determine what time of the day customers are calling the most, how long each call lasts and much more relevant information.


Compared to the traditional analog telephone connection, VoIP is much more secure. This modern phone system has standardized encryption protocols, making your calls and data secure – something that can’t be done on a regular telephone connection. 

For more information or to install VOIP to your business, please click here:

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